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FAQs

Frequently Asked Questions

Where do you ship to?


We currently ship within Malaysia. All orders come with free shipping, and we aim to expand our delivery coverage soon.

How long does shipping take?


Orders are processed within 1 to 5 business days, and delivery usually takes 7 to 9 business days after dispatch. You’ll receive a tracking link once your order ships.

View Shipping Policy

How do I track my order?


Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status online.

View Track Your Order

What is your return and refund policy?


We accept returns for both defective and non-defective items within 30 days of delivery, as long as they’re in new, unworn condition. Return shipping is free. Please visit our Return & Refund Policy for full details.

How do I start a return or exchange?


Simply email us at info@islarome.com with your order number and reason for return. Our team will guide you through the next steps and provide a return label.

What payment methods do you accept?


We currently accept PayPal for all purchases. Additional payment options will be available soon to better serve your preferences.

View Billing Terms and Conditions